This web site ("Site") and related services are provided by UnityPoint Health and its Affiliates, including those health care providers listed at the end of this document (collectively "UPH") to its patients subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.
UPH believes the privacy and security of its patients' information is a key part of our vision for the Best Outcome for Every Patient Every Time. UPH will use your medical information as described in the Notice of Privacy Practices for the applicable UPH entity, including to provide you with health care services. UPH will maintain the privacy of your confidential medical information and will not disclose medical information about you unless you authorize the disclosure of your information or the disclosure of the information is permitted by law without your consent. Please review the applicable UPH entity's Notice of Privacy Practices for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyUnityPoint that contain medical information are subject to state and federal laws governing the security and confidentiality of medical records.
MyUnityPoint should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is two business days. If you believe you are experiencing an urgent or life threatening health condition, please call your physicians office, go to an emergency room of a local hospital or dial 911.
If your provider is out of the office or unavailable, messages sent via MyUnityPoint may be routed to other authorized caregivers within UPH in order to facilitate a timely response to your request.
UPH may send you messages via MyUnityPoint. It is your responsibility to monitor these messages and respond in an appropriate manner.
All communications between you and UPH using MyUnityPoint occur over a secure connection. You are required to provide the UPH providers with a valid e-mail address, and it is your responsibility to keep this address updated if you change your e-mail account. You will receive Internet e-mail messages notifying you that new information is available in your MyUnityPoint account. Although these e-mail messages will not contain any confidential medical information, the notification that new information is available by accessing MyUnityPoint may be information that you would not want others to know. Please take this into account when providing an e-mail address or using MyUnityPoint. All of the confidential medical information available to you in MyUnityPoint is protected and securely maintained by UPH.
When you initially enroll in MyUnityPoint, you will be provided with an activation code. The activation code you receive will give you the opportunity to create a personal login name (called MyUnityPoint username) and a password. Once this activation code has been used it will no longer be valid. It is extremely important that you keep your username and password completely confidential. Anyone with access to your username and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if that person were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that its security has been compromised. UPH is not responsible or liable for disclosures of medical information obtained through unauthorized use of a user's password or the sharing of this information with individuals not legally authorized to view a patient's medical information. You may change your password at any time.
MyUnityPoint Alerts allows mobile subscribers to opt-in to receive alerts about your MyUnityPoint account through SMS text messages on your mobile phone.
MyUnityPoint Alerts are available on the following carriers:
Alltel, Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, GCI, Immix Wireless, Inland Cellular, IV Cellular, MetroPCS, Nex-Tech Wireless, nTelos, Sprint PCS, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile USA, and West Central Wireless.
T-Mobile is not liable for delayed or undelivered messages.
MyUnityPoint Alerts is a free service from UnityPoint Health. However, message & data rates may apply from your mobile carrier.
If you opt-in to receive MyUnityPoint Alerts, you will receive one message for each alert.
Alert options can be configured on the MyUnityPoint notification preference page. Options include notification when new information is added to your chart, a message is available from your care team, and reminders for upcoming appointments.
To opt-out of MyUnityPoint Alerts, text STOP at any time to 70189. An unsubscribe message will be sent to your mobile number confirming the cancellation, but no more messages will be sent from this program after your STOP command has been processed by our systems. In most cases this happens quickly, but in unusual circumstances may be delayed. If you have sent us a STOP command and have questions about whether it has been processed, please contact us using the information about Support/Help below.
For support or information about MyUnityPoint Alerts, text HELP at any time to 70189. You can also email us at MyUnityPointSupport@UnityPoint.org or call 1-877-224-4430.
At MyUnityPoint, the privacy of our patient information is very important to us. We will use your information in compliance with federal and state laws on the protection of patient information. For more information on how we use patient information, please view our complete Notice of Privacy Practices. If you have any questions, please send an email to MyUnityPointSupport@UnityPoint.org.
At this time, UPH anticipates that the MyUnityPoint web portal will provide the following services:
UPH assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you. You may be accessing your own medical information via the MyUnityPoint application and may wish to communicate with one of your health care providers about that or related information. If you have an emergency, or think you need to speak to someone urgently, please do not use the e-mail communication options provided to you by MyUnityPoint. Neither MyUnityPoint nor any other application available through this Site is a substitute for appropriate and timely contact or consultation with your physician. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her.
UPH may restrict or terminate access to MyUnityPoint at any time. If access is restricted for planned maintenance of the MyUnityPoint system, reasonable efforts will be made to communicate downtime to users in advance. However, there may be reasons to restrict access to MyUnityPoint without advance notice. If your use of MyUnityPoint violates these Terms and Conditions, or if UPH decides to make changes to its patient chart tools or services, UPH may permanently terminate your access to MyUnityPoint.
All pages within this Site and any material made available for download are the property of UPH and/or its subsidiaries and affiliates. The content on the Site is provided for UPH and its patients only. The names of UPH and the entities listed at the end of these terms and conditions, as updated from time to time, and their associated corporate logos are the trademarks and service marks of UPH and/or the entities listed. All other trademarks, service marks, and logos used in this Site, including but not limited to MyUnityPoint and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of UPH or the third party that may own the trademark, service mark, or logo.
Although UPH attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy is identified, you should inform UPH so that it can be corrected. Information contained on the Site may be changed or updated without notice.
MyUnityPoint may not always be available to you due to system maintenance, back-ups or failures. Access is provided on an "as is available" basis and you are not guaranteed access at any particular time.
Both Federal and State laws govern the confidentiality of patient health care records. UPH is dedicated to keeping your medical information confidential. Our employees are subject to strict standards for maintaining the confidentiality of your medical information. By allowing you access to your information, you must share in this responsibility.
The Site places considerable emphasis on the privacy of medical information and compliance with State and Federal privacy laws. MyUnityPoint is configured to be secure from unauthorized access, but UPH and the Site cannot be held responsible for:
UPH may create links on the Site to other web sites that we think may be of interest to you or provide further information. UPH makes no representations whatsoever about any other web site that you may access through this Site or any entity that may post its advertisements on this Site. When you access a non-UPH site, it is independent from UPH and UPH has no control over the content on that web site. UPH does not endorse or accept any responsibility for the content or use of any linked site. If you decide to access any third party web site linked to this Site, you do so entirely at your own risk.
UPH has not reviewed the privacy policies of any web sites linked to or from the Site, and you should exercise care when visiting any other web site. We would like to hear from you if you find any web sites linked to or from the Site objectionable.
If you believe UPH is using your personally identifiable information in a way that is not consistent with the Terms and Conditions, you should contact us at once.
The following is a list of UPH entities that may use the UPH MyUnityPoint site. As UPH continues to grow, new entities and providers may join the MyUnityPoint site from time to time. While we will strive to keep this list current, these terms and conditions apply to any UPH Health Care Provider using the MyUnityPoint site, regardless of whether the entity's name appears on the list below: