Privacy of Your Health Care Information


Welcome to the MyUnityPoint Patient Portal

The purpose of this portal is to provide our patients with direct access to information about their health care treatment at UnityPoint Health and to communicate with their UnityPoint Health providers. As we provide you with health care, we maintain records that include information such as your medical history, current conditions, your treatment plan and treatments provided by our health care team, including therapies, surgeries, medications and lab test results. The MyUnityPoint patient portal powered by MyChart is an internet application that enables a patient to have secure web-based access to selected medical information about the patient.

To get a copy of your full medical record, please contact the Health Information Management department of your hospital or the clinic administrator of your local clinic.

To request a medical record correction/amendment, please contact the Privacy Officer of your hospital or the clinic administrator of your local clinic.

UnityPoint Health Health Information
Management
Privacy Officer
UnityPoint Clinics 515-471-9397 515-471-9397
UnityPoint Health - Cedar Rapids
St. Luke's Hospital 319-369-8227 319-369-7121
Jones Regional Medical Center – Anamosa 319-481-6311 319-481-6302
UnityPoint Health - Des Moines
Iowa Methodist Medical Center 515-241-6306 515-241-6039
Lutheran Hospital 515-263-6560 515-241-6039
Methodist West Hospital 515-343-1034 515-241-6039
Blank Children’s Hospital 515-241-6306 515-241-6039
UnityPoint Health - Dubuque (Finley Hospital) 563-589-2441 563-589-2607
UnityPoint Health - Fort Dodge (Trinity Regional Medical Center) 515-574-6560 515-574-6799
UnityPoint Health - Madison (Meriter Hospital) 608-417-6406 608-417-5830
UnityPoint Health - Peoria
Methodist Hospital 309-672-4831 309-672-4831
Pekin Hospital 309-672-4831 309-672-4831
Proctor Hospital 309-672-4831 309-672-4831
UnityPoint Health - Quad Cities
Trinity – Bettendorf 563-742-3500 309-779-2932
Trinity – Moline 563-742-3500 309-779-2932
Trinity – Rock Island 563-742-3500 309-779-2932
Trinity – Muscatine 563-264-9100 309-779-2932
UnityPoint Health - Sioux City (St. Luke's) 712-279-3136 712-279-3649
UnityPoint Health - Waterloo
Allen Hospital 319-235-3618 319-369-7121
UnityPoint Health – Marshalltown 319-369-7121 319-369-7121


Community Network Hospitals
Affiliated with UnityPoint Health
Health Information
Management
Privacy Officer
Illinois
Memorial Hospital (Carthage) 217-357-8624 217-357-8625
Quincy Medical Group 217-222-6550 x3077 217-222-6550 x3341
Iowa
Buchanan County Health Center 319-332-0899 319-332-0893
Buena Vista Regional Medical Center 712-213-8686 712-213-8687
Cherokee Regional Medical Center 712-225-3368 712-225-3368 x203
Clarke County Hospital 641-342-5354 641-342-5253
Community Memorial Hospital (Sumner) 563-578-2123/ 563-578-2126 563-578-2123/ 563-578-2171
Compass Memorial Hospital 319-642-5543 319-642-5543
Greater Regional Medical Center 641-782-3520 641-782-3651
Greene County Medical Center 515-386-0198 515-386-0122
Grundy County Memorial Hospital 319-824-5090 319-824-5082
Guttenberg Municipal Hospital 563-252-1121 563-252-5540
Humboldt County Memorial Hospital 515-330-4200 x165 515-332-4200 x186
Loring Hospital 712-662-6331 712-662-6386
Lucas County Health Center 641-774-3229 641-774-3229
Pocahontas Community Hospital 712-335-5215 712-335-5234
Stewart Memorial Community Hospital 712-464-3171 x6465 712-464-4175
Story County Medical Center 515-382-7715 515-382-7717
Wisconsin
Memorial Hospital of Lafayette County 608-776-4466 608-776-5759

Collecting and Using Personal Information

In order to access the MyUnityPoint patient portal, each patient must create an account and login to the website. Once you set up your account, we populate your patient portal account with information about health care services you have received at UnityPoint Health, including your protected health information (such as a name, address, last four digits of your Social Security Number, telephone number, email address, diagnosis, allergies and health history) in the portal for activities such as responding to your questions.

Security of Your Personal Information and Your Responsibilities

When you first enroll to use MyUnityPoint, you will create a MyUnityPoint ID and password. This login process will allow you, or anyone else who has your ID and password, to view your medical information, submit comments that may become part of your record, and communicate with your health care team as if that person were you.

For this reason, it is important that you keep the information you use to log into the MyUnityPoint patient portal completely confidential. You should prevent disclosure of your activation code, ID or password, and you should change your password if you believe that your security may have been compromised. In addition, you should change your password regularly to help maintain the security of your account. You can change your password online at any time by logging into MyUnityPoint and choosing the "Change Password" option.

If you have any questions regarding the security of your password, please promptly call 877-224-4430.

Direct Messaging

The messaging feature in the patient portal that allows you to communicate with your provider should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 48-72 hours, Monday - Friday, 8 a.m. to 4:30 p.m. For all urgent medical matters, contact your physician's office by phone, go to an emergency room, or dial 911. If you have a medical emergency, immediately dial 911.

All communications between you and your UnityPoint Health provider using MyUnityPoint are carried over a secure, encrypted connection. While you may receive internet e-mail messages notifying you of new messages in your MyUnityPoint Inbox, these e-mails will not contain any confidential medical information. However, any person with access to the e-mail account to which such messages are sent will be able to see the notifications.

Limitations

The MyUnityPoint patient portal is a tool to help you manage your health and communicate with your providers. It does not reproduce a patient's entire medical record online, but instead provides access to selected information such as prescriptions, basic laboratory results, summary medical history, and appointments. UnityPoint Health reserves the right to limit health information in the patient portal on a case-by-case basis. For a copy of your full medical record, please contact the Health Information Management department of your hospital or the clinic administrator of your local clinic.

To comply with applicable laws and regulations, UnityPoint Health provides parents and legal guardians with limited proxy access to minors' health information through the MyUnityPoint patient portal. The scope of such access will vary depending on the age and legal status of the minor.

Stored Information

Of the information we learn about you from your visit to the MyUnityPoint patient portal, we store the following: the IP address from which you access the Internet along with the date and time that you access the portal. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us improve features of the site and to make the site more useful.

Linking to Other Sites

From time to time our website may provide links to other websites, not owned or controlled by UnityPoint Health that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various outside websites do not constitute or imply endorsement by UnityPoint Health of these websites, any products or services described on these sites, or of any other material contained in them.