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Privacy of Your Health Care Information

Welcome to the MyUnityPoint Patient Portal

The purpose of this portal is to provide our patients with direct access to information about their health care treatment at UnityPoint Health and to communicate with their UnityPoint Health providers. As we provide you with health care, we maintain records that include information such as your medical history, current conditions, your treatment plan, and treatments provided by our health care team, including therapies, surgeries, medications, and lab test results. The MyUnityPoint patient portal, powered by MyChart, is an internet application that enables a patient to have secure web-based access to selected medical information.

To request a medical record correction/amendment, please contact the Privacy Officer of your hospital or the clinic administrator of your local clinic.

•For contact information, please click here to access UnityPoint Health’s Notice of Privacy Practices.

•If your clinic is not listed, please contact the clinic directly and they will help connect you with the appropriate privacy officer.

To get a copy of your full medical record, please contact the Health Information Management department of your hospital or clinic. UnityPoint Health regional hospital locations are listed below.

• To request a medical record correction/amendment, please contact the Privacy Officer of your hospital or the clinic administrator of your local clinic. If your clinic or facility is not listed below, please call the location directly and they will help connect you with the appropriate Health Information Management Department.

• You may also download your visit summaries or submit a request for medical records through your MyUnityPoint account by going to the Document Center.

UnityPoint Health	Health Information Management
UnityPoint Clinics	Please contact your local clinic directly
UnityPoint Health - Cedar Rapids
St. Luke's Hospital	319-369-8227
Jones Regional Medical Center – Anamosa	319-369-8227
UnityPoint Health - Des Moines
Iowa Methodist Medical Center	515-241-6306
Methodist West Hospital	515-241-6306
Blank Children’s Hospital	515-241-6306
Lutheran Hospital	515-263-5280
UnityPoint Health - Dubuque
Finley Hospital	563-589-2441
UnityPoint Health - Fort Dodge
Trinity Regional Medical Center	515-574-6560
UnityPoint Health - Madison
Meriter Hospital	608-417-6406
UnityPoint Health - Peoria
Methodist Hospital	309-361-1047
Pekin Hospital	309-361-1047
Proctor Hospital	309-361-1047
Multiple Physician Clinics	309-361-1047
UnityPoint Health - Quad Cities
Trinity – Bettendorf	563-574-6560
Trinity – Moline	563-574-6560
Trinity – Rock Island	563-574-6560
Trinity – Muscatine	563-574-6560
UnityPoint Health - Sioux City
St. Luke's	712-279-3978
UnityPoint Health - Waterloo
Allen Hospital	319-235-3618
UnityPoint Health – Marshalltown	641-754-5044

Collecting and Using Personal Information

To access the MyUnityPoint patient portal, each patient must create an account and login to the website. Once you set up your account, we populate your patient portal account with information about health care services you have received at UnityPoint Health, including your protected health information (such as a name, address, last four digits of your Social Security Number, telephone number, email address, diagnosis, allergies, and health history) in the portal for activities such as responding to your questions.

Security of Your Personal Information and Your Responsibilities

When you first enroll to use MyUnityPoint, you will create a MyUnityPoint ID and password. This login process will allow you, or anyone else who has your ID and password, to view your medical information, submit comments that may become part of your record, and communicate with your health care team as if that person were you.

For this reason, it is important that you keep the information you use to log into the MyUnityPoint patient portal completely confidential. You should prevent disclosure of your activation code, ID or password, and you should change your password if you believe that your security may have been compromised. In addition, you should change your password regularly to help maintain the security of your account. You can change your password online at any time by logging into MyUnityPoint and choosing the "Change Password" option.

If you have any questions regarding the security of your password, please promptly call 877-224-4430.

Direct Messaging

The messaging feature in the patient portal that allows you to communicate with your provider should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is two to three business days. For all urgent medical matters, contact your physician's office by phone, seek care at one of our urgent care or emergency room locations, or dial 911. If you have a medical emergency, immediately dial 911.

All communications between you and your UnityPoint Health provider using MyUnityPoint are carried over a secure, encrypted connection. While you may receive email or text messages notifying you of new messages in your MyUnityPoint Inbox, these communications will not contain any confidential medical information. However, any person with access to the email account or phone that receives these messages will be able to see the notifications.

Limitations

The MyUnityPoint patient portal is a tool to help you manage your health and communicate with your providers. It does not reproduce a patient's entire medical record online, but instead provides access to selected information such as prescriptions, basic laboratory results, summary medical history and appointments. UnityPoint Health reserves the right to limit health information in the patient portal on a case-by-case basis. For a copy of your full medical record, please contact the Health Information Management department of your hospital or the clinic administrator of your local clinic.

To comply with applicable laws and regulations, UnityPoint Health provides parents and legal guardians with limited proxy access to minors' health information through the MyUnityPoint patient portal. The scope of such access will vary depending on the age and legal status of the minor.

Stored Information

Of the information we learn about you from your visit to the MyUnityPoint patient portal, we store the following: the IP address from which you access the Internet along with the date and time that you access the portal. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us improve features of the site and to make the site more useful.

Linking to Other Sites

From time to time our website may provide links to other websites, not owned or controlled by UnityPoint Health, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various outside websites do not constitute or imply endorsement by UnityPoint Health of these websites, any products or services described on these sites, or of any other material contained in them.