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MyUnityPoint Frequently Asked Questions

Enrollment Questions
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyUnityPoint?
If I send a message to my doctor or nurse, when can I expect a reply?
MyUnityPoint For My Family
Can I view a family member's health record in MyUnityPoint?
After I Have Enrolled
I forgot my password. What should I do?
My activation code does not work. What should I do?
Can you send me a new activation code? I lost it, let it expire or did not receive it?
I want to "Bookmark" or set a "Favorite" link to the MyUnityPoint Login page. What is the best link to save?
Can I access MyUnityPoint from my mobile device?
Can I schedule a physician or provider appointment?
I would like to schedule an appointment, but I don't see my provider listed?
Can I cancel my appointment using MyUnityPoint?
Technical Questions
What is "MyChart"?
Why are there two different places for patients to view healthcare information?
What is your Privacy Policy?

How do I sign up?

Patients who wish to participate will be issued a MyUnityPoint activation code during their clinic visit. This code will enable you to log in and create your own user name and password. If you were not issued an activation code, you may request one by selecting "sign up now" and clicking "contact us to register." Your request will be validated and returned to you within 3 business days. Or, you may call your primary care clinic to get an activation code or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

If you have technical questions about the service, e-mail our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 Monday through Friday 8am-5pm CST. Remember, MyUnityPoint is not to be used for urgent needs; for medical emergencies, dial 911.

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When can I see my test results in MyUnityPoint?

Not all laboratory or radiology results flow to the MyUnityPoint patient website. Some older results may not appear in your MyUnityPoint account. If you need information for results that do not appear in your account, please contact your clinic or care facility directly.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that your doctor may approve someone else on your care team to respond to your message. Also, please note that MyUnityPoint should not be used for urgent situations. Contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyUnityPoint?

Yes you can. This is called Proxy Access and allows a parent (or guardian) to log into their personal account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this service.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 Monday through Friday 8am-5pm CST to request a new, secure password.

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My activation code does not work. What should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, e-mail our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 Monday through Friday 8am-5pm CST.

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Can you send me a new activation code? I lost it, let it expire or did not receive it?

You may request a new activation code by selecting "sign up now" and clicking "contact us to register." Your request will be validated and returned to you within 3 business days. Or, you may contact us at MyUnityPointSupport@unitypoint.org and after we verify your information, a new code will be sent to you via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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I want to "Bookmark" or set a "Favorite" link to the MyUnityPoint Login page. What is the best link to save?

Please use chart.myunitypoint.org.

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Can I access MyUnityPoint from my mobile device?

Yes. You can access a useful web-based version of MyUnityPoint from your mobile device. You can also download a free "MyChart" application from the iPhone App Store or Android Market by searching for MyUnityPoint. After download, select MyUnityPoint from the app's phone book.

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Can I schedule a physician or provider appointment?

You can submit a request to schedule an appointment with your primary care physician and with providers you have seen in the past two years at participating UnityPoint Health and UnityPoint Clinic facilities. You will receive a notification message once the appointment is scheduled, or you will be contacted by the provider's office for further information.

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I would like to schedule an appointment, but I don't see my provider listed?

Most providers you have seen in the past two years at a participating UnityPoint Health or UnityPoint Clinic facility will be listed. If your provider is not listed, contact the provider's office directly.

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Can I cancel my appointment using MyUnityPoint?

You may cancel an appointment if it is more than one day (24 hours) from the time of your appointment. We request that you provide at least 24 hours' notice if you cannot keep your appointment, and that you contact your provider's office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellation policies established by your provider.

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What is "MyChart"?

MyChart is one of the applications UnityPoint Health uses to power its MyUnityPoint patient portal. You may come across the MyChart name from time to time when registering for access or using a mobile device to access records and health management tools.

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Why are there two different places for patients to view healthcare information?

MyUnityPoint is going through some changes behind the scenes. Between now and the spring of 2015, the current technology used by UnityPoint Health to provide patients online access to their health information is being replaced with a new system. However, patients should not wait until this transition is complete to get started with managing their health online. Both systems currently being used offer the same great tools to help patients view their health information and communicate with their care providers.

Clinic (Doctor’s Office) Records

To access health information from any UnityPoint Clinic location except for those in Muscatine and Peoria, patients should log in or request access at MyUnityPoint.org.

Clinic records for Muscatine-area and Peoria-area clinics are available through Chart.MyUnityPoint.org now.

Hospital Records

To access health information from any UnityPoint Health hospital, patients should log in or request access at Chart.MyUnityPoint.org.

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What is your Privacy Policy?

MyUnityPoint is owned and operated by UnityPoint Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UnityPoint Health.

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